UpdatePromise

I produced documentation, sketches, wireframes, and UI compilations that reflected sound UX thinking for UpdatePromise. I conducted user interviews and gathered recommendations for improvements to design.

Experience map illustrating what events occur for a typical consumer bringing their vehicle in for maintenance.
Stakeholder review of designs for an online appointment scheduler (left) and document listing current and upcoming features for the scheduler (right).
Designs for a double screen Kiosk with an appointment code scanner and key drop slot.
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Westates Automotive Promotions